Amazon Connect Support Engineer

We are looking for
Senior Amazon Connect Support Engineers
to join an active and growing engagement starting immediately. This is a solid opportunity to work on production environments involving Amazon Connect and related AWS services, supporting and enhancing customer contact center solutions.

English proficiency is required. Experience with Zendesk is considered a plus but is not mandatory.

Responsibilities

• Support, maintain, and troubleshoot Amazon Connect environments in production
• Configure and manage Amazon Connect contact flows and integrations
• Develop and maintain serverless components using AWS Lambda
• Work with AWS services to support scalable and secure contact center solutions
• Collaborate with internal and client teams to resolve incidents and implement improvements
• Ensure best practices around security, access control, and performance
• Provide operational support and guidance for ongoing...