Amazon Flex Operations Manager, Amazon Flex

Apply now: the RoleWe’re hiring a Operations Manager with a strong hospitality background to oversee and optimize operations for a fast-paced short-term rental portfolio (30–40+ properties).This is not traditional property management. It requires high reactivity, deep guest experience understanding, strong leadership, and the ability to build systems that scale.Responsibilities- Build and optimize operational systems, structures, and SOPs.- Oversee vendors, manage quotes, coordinate services, and ensure execution quality.- Manage guest experience operations with a hospitality-first mindset.- Train and optimize AI agents (currently implementing Host Buddy for guest communication).- Manage and supervise VAs, define responsibilities, and ensure accountability.- Coordinate internal teams and external partners effectively.- Ensure smooth day-to-day operations across all short-term rental properties.- Maintain high service standards in a fast-moving environment.Requirements- Hospitality bac...