Amcor Flexibles Customer Experience Expert

Become a Customer Experience Expert at Amcor Flexibles, focusing on optimal customer relations and service innovation in a full-time capacity. Shape the way customers interact with our services.
This key position is part of the Operations team at Amcor Flexibles Europe, Middle East & Africa. You will directly influence customer satisfaction by managing orders, communicating effectively with stakeholders, and enhancing service procedures. A proactive approach to continuous improvement will be vital in this role.
Key Responsibilities:
• Oversee complete order management processes
• Collaborate with internal teams regarding customer needs
• Lead customer performance evaluations regularly
• Maintain oversight of inventory and complaint responses
• Initiate rush shipments and manage finances with customers
Requirements:
• Experience in customer service within manufacturing
• Bilingual in English and French
• Strong Excel capabilities required
• Excellent ...