AMER Flight Deck Product Support Lead

Job Summary

NAVBLUE is a trusted partner for over 500 customers worldwide, providing Flight Operations solutions and services to airlines.

NAVBLUE is looking for a Product Support Lead responsible for the quality of the support provided by NAVBLUE on the cluster of Flight Deck products. The ultimate goal is to ensure a high level of Customer Satisfaction.

Key Responsibilities

For the assigned Products Cluster, the Product Support Lead is responsible for:

• The performance and the quality of the support provided to customers by L1/L2 support teams across the AMER (North America and South America) region for the Flight Deck cluster of products (Mission+, Dispatch+, Flysmart, and more)
• Being the focal point of escalation for a family of products within the L2 teams
• Supporting the Principal Support Manager (PSM) in the prioritization of the issues reported by the Customers to be addressed by L3 teams
• Suppor...