Americas Direct Collections Team Lead

**_ Responsibilities: _**
- Responsible for overall team metrics and performance
- Mentor and coach team to effectively resolve aged issues
- Ensure team is effectively communicating with internal and external partners
- Subject matter expert and frontline contact for manager on team related issues
- Conduct regular account reviews with team members to address problematic situations that may lead to undesirable results
- Second Level Escalation for collector issues as required
- Lead escalation reviews and meetings with collectors - internal / external partners
- Provide feedback on team members for training and review purposes
- Monitor technical competence of each team member
- Leads by example living the HP Way Now and always displaying the Leadership Attributes.
- Acts as Operational back-up of the manager.
- Makes sure that the team is using the appropriate collections systems and processes at the expected level and provides guida...