Americas IT Second Level Support Specialist M/F

Position description

Type of assignment

Full-time Regular

Function

Support function - Digital & Technology

Job title

Americas IT Second Level Support Specialist M/F

Job description

The job's purpose is:
o Work on daily IT incidents and requests resolution for business applications.
o Collaborate closely with business functions at all levels driving efficiency through IT.
o Ensure business continuity, through quality and efficiency of IT operations in the Region.
o Secure handover and knowledge transfer from implementation team to IT Operations tied to new Customers solutions implementation.
o Foster improvements to IT support processes.
o Assist Release management: Part...