AMS GDC_Microsoft Digital Workplace AMS Support

AMS GDC_Microsoft Digital Workplace AMS Support

Location: Malaysia

Primary Objective

Provide first-line technical support and incident resolution for end-users across Microsoft 365 and endpoint environments, ensuring high availability, security, and productivity of the digital workplace ecosystem. Previous knowledge of some enterprise application like Salesforce etc is desirable but not mandatory.

Responsibilities

Incident & Service Request Management

• Serve as the first point of contact for all IT-related issues via phone, email, chat, or ITSM portal.
• Log, categorize, and prioritize incidents and service requests in the ITSM tool (ServiceNow, etc.).
• Perform initial diagnosis and triage for issues related to Microsoft 365 (Exchange Online, Teams, OneDrive, SharePoint, etc.), Windows 10/11, and endpoint devices.
• Provide basic troubleshooting (password resets, mailbox access, Teams connectivi...