Analista de Customer Service , Delivery Station Customer Support

Description

As a Delivery Station Customer Service Associate, you will help improve the customer experience by providing real-time, hands-on support at the station to ensure our customers receive their packages on time, as promised. 100% in person in Viana, ES.



This role will also help connect customers with experts who can provide them with the most accurate and up-to-date information about their packages. The work goes beyond fulfilling and delivering customer orders—it’s about ensuring we put smiles on customers' faces.



As a Delivery Station Customer Service Associate, you will be responsible for:

- Communicating with customers directly in person, as well as via phone and email;

- Empathizing with and prioritizing customer needs;

- Upholding company values and treating every customer with respect;

- Resolving issues and setting appropriate expectations with customers;

- Clearly understanding an...