Analista de Customer Service , Delivery Station Customer Support

Description
As a Delivery Station Customer Service Associate, you will help improve the customer experience by providing real-time, hands-on support at the station to ensure our customers receive their packages on time, as promised. 100% in person in Viana, ES.

This role will also help connect customers with experts who can provide them with the most accurate and up-to-date information about their packages. The work goes beyond fulfilling and delivering customer orders—it’s about ensuring we put smiles on customers' faces.

As a Delivery Station Customer Service Associate, you will be responsible for:
- Communicating with customers directly in person, as well as via phone and email;
- Empathizing with and prioritizing customer needs;
- Upholding company values and treating every customer with respect;
- Resolving issues and setting appropriate expectations with customers;
- Clearly understanding and responding appropriately to customer concerns;
- ...