Analista de Servicio a Clientes

· Sales and Sales Support

o Supports and initiates follow-up actions by contacting customers (first and second line) and inform them about products in order to contribute to the

realization of effective customer communication.

o Answers questions about product assortment and applications, production based on standard product, quoting prices and delivery times

o (Re)negotiates contracts with customers for renewals regarding price, specifications and delivery within defined parameters and standards set by Sales, in

order to continue the relationships with customers meeting volume, quality and price requirements.

· Order processing and data management

o Handles incoming orders, in order to realize a timely and proper delivery of orders to customers. This includes monitoring, replenishing and entering order

data into automated system for further order processing, tracking of orders being processed, identifying (potential) ...