Analista de suporte

Come to one of the biggest IT Services companies in the world! Here you can transform your career!

Why to join TCS? Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools, contributing to our success in a collaborative environment.

We are looking for a Support Analyst (Analista de Suporte Jr/Pl) .

Responsibilities :

Incident & Service Management

• Provide second-line investigation and diagnosis
• Resolve and close incidents/service requests within SLA timelines
• Escalate unresolved incidents within agreed timescales
• Log and maintain accurate ticket details in accordance with processes
• Keep tickets updated until resolution
• Communicate incident progress clearly with c...