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Analyst, Call Center Operations

Royal Caribbean Group
Full-time Pasay, Metro Manila Information and Record Clerks
Posted:
June 08, 2026
Location:
Pasay, Metro Manila, Philippines

Job Description

Position Summary 

Drive innovation and support call center and customer service operations. This position requires a highly motivated individual to contribute and be part of a proactive, responsive and customer focused team. Individuals must possess strong analytic and problem-solving skills and recommend actionable solutions to address issues and improve operational efficiency. Gather and define key performance requirements and develop system metrics to track trends in usage and data integrity. Accountable for the global contact center omni channel environment to reach optimal occupancy and availability targets. 

Essential Duties and Responsibilities: 

  • Tracks results to enhance skill-based call routing programs.

  • Prepare reports to show contact center performance and/or issues and distributes in a timely and accurate manner to essential personnel.

  • Utilizes real time monitoring of skills-sets and routing to ensure effectiveness.

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    Job Overview

    Job Type: Full-time
    Location: Pasay, Philippines
    Posted: June 08, 2026
    Deadline: July 18, 2026