Analyst, Contact Centre Ops & ServiceDesk

NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce of 15,000 has delivered large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region. In this role, you will be responsible to support the implementation of Amazon Connect cloud-based contact center solutions. This role involves working closely with customers and internal teams to design, configure, and deploy scalable contact center architectures, including conversational IVRs, real-time reporting and analytics, and AI-driven capabilities such as generative AI and intelligent automation. Responsibilities: Learn and support the configuration of Amazon Connect contact flow...