Analyst - Cummins CARE Operations

**DESCRIPTION**



**Job Summary**



Provides routine customer support to end-users, distributors, and dealers through multiple communication channels under limited supervision. This role focuses on delivering prompt, accurate assistance, performing basic technical troubleshooting, documenting customer interactions, and escalating complex issues while continuously improving customer-centric processes.









**Key Responsibilities**



+ Respond to customer inquiries via phone, email, and chat regarding engine and PowerGen diagnostics and performance issues.

+ Document customer inquiry information accurately within appropriate Cummins systems.

+ Provide multi-channel customer support (chat/email/phone) ensuring timely and high-quality responses.

+ Perform Level 1 troubleshooting using diagnostic manuals, search portals, and standard procedures.

+ Resolve routine ...