Analyst, Customer Service

We are actively looking for a Sales Customer Service Analyst who will demonstrate extraordinary customer service and will embody the Vision of Wella focused on meeting the end‑to‑end needs of our clients from the initial order placement through the end of the cash cycle. This role will be responsible for executing standard orders, shipping and billing procedures in accordance with Wella policy requirements, manage process resolution, and collaborate with internal and external cross‑functional teams and customers. You will become the voice of our customers in bringing back insights that will deliver their needs as you build partnerships with them and innovate in a fast‑moving salon industry.

KEY RESPONSIBILITIES

Create initial order entries and maintain high product and service quality

• Respond to customer calls and inquiries regarding products, orders, and pricing in a timely manner
• Ensure order size optimization and understand order patte...