Analyst for IT Performance Management

Join Desjardins Group as an Analyst focusing on IT Performance Management. This role centers on monitoring applications to ensure top-tier service and quick incident response.
As an IT Monitoring Analyst, you will play an instrumental role in the Monitoring and Performance Management Department. Your responsibilities include actively managing IT event analysis to quickly address system anomalies and enhance operational efficiency. Collaborating with various teams, you will develop methods to strengthen our monitoring practices and ensure reliable service delivery.
Key Responsibilities:
• Monitor IT services for anomalies and performance issues
• Analyze major IT incidents for improvement opportunities
• Serve as an expert during service restoration efforts
• Develop and maintain relevant monitoring dashboards
• Standardize procedures for consistent operations
Requirements:
• Bachelor’s degree in computer science or related field
• Minimum one year of relev...