Analyst for IT Service Desk Operations

Take on the vital role of IT Service Desk Analyst at FYidoctors in Calgary. Operate in a hybrid environment while resolving IT issues for all business units.

In this full-time position, you will assist with a variety of IT-related tasks, helping ensure smooth operations and effective incident resolution. The role requires familiarity with IT service management and strong communication skills. You'll work with Windows 11, Active Directory, and Office 365 while documenting all actions in the Service Desk Plus system.

Key Responsibilities:
• Serve as the first contact for IT service requests
• Address incidents via telephone, email, and forms
• Diagnose hardware, application, and network issues
• Document all incidents in Service Desk Plus accurately
• Collaborate with Technical Support for issue escalation

Requirements:
• 1-2 years of experience in IT support roles
• Familiarity with IT tools and service man...