Analyst, Fraud Investigations

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Upgrade is searching for a Fraud Investigations Analyst to assist in reviewing incoming Identity theft claims, account take over claims, and evaluating consumer relationships for potential risk. The is an onsite position from our Phoenix office, Monday - Friday from 8:00am - 5:00pm.
What You’ll Do:

Conduct thorough investigations on customer’s claims of fraud by utilizing internal data and open-source research tools to substantiate/un-substantiate claims

Comprehend the risks associated with AML and fraud typologies that are presented by Upgrade’s product offerings and services, including lending and deposit products

Escalate potentially suspicious activity and high risk customers for further review

Maintain ownership of assigned claims and conduct consumer interviews to establish event timelines, gain additional information, and provide guidance to the consumer on protecting their information

Assist the Fraud Investigations Ma...