Analyst, GBS - Consumer Contact Center Agent-2

Responsibilities

• Confers with internal and/or external customers to provide information about products and/or services such as processing, customer request, obtaining detailed complaints reports over the phone, email, live chat, social media or other methods of communication.
• Resolves customer questions and concerns effectively and efficiently by actively listening, communicating clearly and concisely and assuring customer understanding
• Ensures customer satisfaction and loyalty by consulting with customers, assisting customers, and resolving a wide variety of customer request inquiries and complaints
• Document customer interactions and transactions, recording details of inquiries, complaints, comments and actions taken to include adverse events.
• Provides prompt and accurate service to promote customer loyalty
• Obtains and examines all relevant information to assess validity of complaints and to determine possible cau...