Analyst, Genesys Cloud Support

Cardinal Health International Philippines Inc.

Full time Taguig, Metro Manila Computer Occupations

Posted:

June 12, 2026

Location:

Taguig, Metro Manila, Philippines

Job Description

Key Responsibilities:
Responsible for end user support of the Genesys Cloud environment.
Deliver excellent customer service to resolve customer issues, questions, or concerns regarding the Genesys Cloud platform.
Document user support request in our ServiceNow helpdesk software.
Ability to implement moves, adds, and changes within Genesys Cloud.
Work with our Genesys Cloud support partner to escalate and resolve individual or system wide issues in a timely manner.
Configure monitoring to proactively detect and alert on Genesys Cloud issues and errors.
Qualifications
0-2 years in a role supporting a CcaaS or CaaS platform.
Experience troubleshooting Windows desktop issues
Strong English communication, problem solving and analytical skills
Bachelor’s Degree in related field or equivalent work experience
Desired Qualifications
Genesys Cloud support experience.

            

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Job Overview

Job Type: Full time

Location: Taguig, Philippines

Posted: June 12, 2026

Deadline: July 22, 2026