Analyst II, Voice of the Customer

**I. Job Summary**
We are seeking a Voice of Customer (VOC) Business Analyst to join our CE Business Solutions Reporting & Analytics team. In this role, you will transform customer feedback into clear, actionable insights that help the organization understand how our employees, processes, and policies shape the customer experience. You will analyze survey results alongside operational and financial metrics to identify trends, diagnose drivers of customer sentiment, and highlight opportunities to improve satisfaction, efficiency, and business outcomes. This role partners closely with cross-functional teams to ensure customer insights are translated into meaningful action and measurable impact.
**II. Essential Duties and Responsibilities**
+ Collect/analyze data and collaborate cross-functionally to translate business goals and objectives into actionable insights that drive business decisions
+ Measure success and improvements using KPIs and metrics to track customer feedback...