Analyst, Incident and Problem Management-1

We Put the World on Vacation
Travel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

KEY RESPONSIBILITIES
What does this position aim to do?

• Provide 24x7 support to the Major Incident Management process through analyzing details provided by Service Desk or Technical SME, assessing against the Priority Scoring and Critical Application List to determine P2 or P1 Incident and execute the steps of the Major Incident Management process from Escalation to Communication to Closure.
• Understands the basics of ITIL Incident and Problem Man...