Analyst, Incident Management

**Equal Opportunity Employer**

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, or disability status. EEO/Disabled/Vets

**Job Description :**

The role is responsible for managing the full lifecycle of a multi user P2 and P1 Incident as well as providing guidance and governance to the L1 “eyes on glass” monitoring team.

Reports To Operations Shift Manager

Internal Relationships Infra support, Service Management, Application Support teams, All

managers and employees External Relationships Vendors, contractors

Competency Profile

Competency Level

Analysis 3

Customer and Client Orientation 5

Detail and Quality Orientation 4

Planning and Organizing 3

Communication - verbal 5

Team Orientation 4

Technical

Using collaboration tools 4