Analyst, IT Service Desk

Job Category : Innovation and Information Technology

Requisition Number : ANALY

• Posted : May 19, 2026
• Full-Time
• Hybrid

Locations

Showing 1 location

Description

Join our dynamic team as an Analyst, IT Service Desk! As the first point of contact, you’ll play a crucial role in ensuring smooth operations and resolving IT related challenges for our diverse team.

This position is based at our Home Office in Calgary, Alberta.

What You'll Do

• Serving as the primary contact for all IT related issues for all business units (FYidoctors, BonLook, Visique, solis) and Home Office, providing first level technician assistance
• Responding to IT requests and incidents by telephone, email, or online forms
• Triaging, diagnosing, and identifying application, hardware, and/or network issue for end users
• Providing guidance on IT-related inquires...