ANALYST - OM BO

Answers customer/client requests or inquiries concerning services, products and concerns that may arise.

Utilizes operational system to process service requests promptly.

May be tasked to work in one or multiple queues/skill sets over various customer contact channels.

Updates all client information incorporatedatabase andmaintainsthe accuracy and integrity of the data.

Ensures that billing methods,pricingand tax codes are properly entered and assigned.

Ensuresthat service protocols and service specifications are sent with service tickets.

Notifies partners, account managers, and sales teams of account changes and client concerns.

Compiles and sends Service Program materials.

Communicates new site information to branches.

Process and communicateany and allcustomer account changes to include but not limited to cancellations, frequency changes, downgrades, service skips,etc

Escalates repeated concerns or unsatisfact...