Analyst - OTC

Job Description

Responsibilities:

• Perform customer analysis on trending, payments, disputes, and on‑account data and proactively drive collections.
• Coordinate with cash applications, invoicing, dispute, D&D, and sales teams to ensure timely resolution of customer issues.
• Execute outbound telephone calls and other customer contact, logging queries, requests, and disputes.
• Communicate with stakeholders and customers via email, telephone, and virtual calls.
• Highlight risks on customer accounts and proactively develop action plans to mitigate risk.
• Reconcile customer accounts.
• Follow up with customers regarding past‑due payments.
• Update client billing information.
• Generate and process billing invoices.
• Perform timely self‑assessment for OTC controls and ensure 100% control effectiveness.
• Maintain documentation for compliance reporting and audits.
• Conduct revenue ana...