Analyst, Qa Bilingual, Nam

Overview:
**Recruiter**: Alma Martinez
**Reports to**: Tamara Solis
**Main Responsibilities**:
- Provide feedback to agents/coordinators from Call Center based on call monitoring, calibration, and Post Call Survey.
- Follow up on training provided to agents to improve customer experience and stay current on requirements according to the regions needs.
Job Qualifications:
**Requirements**:
- Fully Bilingual (SPA & ENG) / Advanced level in English & Spanish
**Skills**:
- Analytic thinking
- Active listening skills
- Team Player
- Reading, speaking communications skills according to audience
- Multitasking
- PC, Windows, Office skills, excel
- Flexibility
- Leadership skills
- Knowledge in Marketing Plan processes
- Open to all skills / PM & OS preferrable
- 90% QA Score average in the last 3 months (Daily Shake)
**Education**:
- High school
- Bachelor's degree (Administration, International Bus...