Analyst, Quality Sales Review & Investigation

AIA

Full time Singapore, Singapore Business Operations Specialists

Posted:

February 26, 2026

Location:

Singapore, Singapore, Singapore

Job Description

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.
Sound like you? Then read on.
About the Role
In this role, you will meet various regulatory expectations by conducting quarterly BSC reviews and carrying out internal investigations in respect of any market misconduct committed by representatives.Responsibilities:
Fulfil requirements under BSC framework such as BSC reviews, customer call surveys and assignment of quarterly BSC grades to representatives and supervisors.
Carry out investigation on customer complaints and misconduct allegations against representatives in an independent, effective and prompt manner to reduce customer dis-satisfaction and facilitate service recovery, thereby enhancing customer’s experience.
Use data analytics, conduct regular sales compliance reviews, portfolio reviews and assurance testing to Identify control lapses and sales advisory gaps.<...
                

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Job Overview

Job Type: Full time

Location: Singapore, Singapore

Posted: February 26, 2026

Deadline: April 07, 2026