Analyst, Service Delivery

Job Role / Responsibilities:

Reporting to the Assistant Manager,
Information Technology you will be responsible for the day to day running of
the IT Service Desk, ensuring that customer/client satisfaction achieved. You
will act as an ambassador for IT by developing and maintaining excellent
working relationships with users across the organization. Also expected to
maintain a professional, approachable, helpful and friendly attitude at all
times. Specifically, you will be
responsible to;

provide technical assistance
to all stakeholders globally and locally to all AKU entities via electronic and
telephony communication

Act as a single point of
contact for the service delivery function of the IT Shared Services

ensure all requests via
phone; voicemail; email and other methods, are recorded and handled in a professional,
accurate and timely manner

use strong technical
diagnostic and problem solving ...