ANALYST, SERVICE OPERATIONS

Position Summary

The Repair Shop Coordinator provides support to Repair/Overhaul activities in a timely and cost-effective manner. In addition, the Coordinator supports Project Management and Rail Services (RS) Account Management to ensure contractual obligations are met. The role may involve customer interface directly related to customer‑owned material. Daily duties include SAP CS, RMA maintenance, and coordination with various internal departments.

Essential Functions

• Maintain a safe, clean, and healthy environment and ensure compliance with company rules and policies.
• Comply with quality, product safety, and HSE rules, guidelines, and regulations; be energy conscious where applicable.
• Understand and comply with applicable standards (ISO 9001, ISO/TS 22163, ISO 14001, ISO 45001, ISO 50001, CMMI).
• Maintain and safeguard business records.
• Receive customer complaint requests and enter data into SAP (RMA cre...