Analyst/Associate, Customer Onboarding Operations Specialist, DBS Australia (Sydney)

Job Purpose:

The Customer Onboarding Operations Associate is responsible for supporting the seamless and efficient onboarding of new customers within DBS Australia Branch. This role involves meticulous data handling, document verification, accurate data input into the core banking system, and ensuring compliance with bank policies and regulatory requirements during the customer onboarding journey. The associate will also contribute to managing customer enquiries as part of the customer support team. The associate will contribute to reducing processing times and minimizing manual effort by leveraging technological advancements in data extraction and pre-population of information.

Strong customer service skills for phone call and email handling. Excellent excel skills to assist with regulatory reporting and other CAS tasks.

Key Accountabilities: