Analyst/Associate, Dealing Assistant (Contract)

About Maybank Securities

Maybank Securities, a leading brokerage and investment bank with a reach extending across ASEAN, the UK and the US, offers a comprehensive suite of services. These include corporate finance & advisory, navigating debt and equity capital markets, derivatives trading, brokerage and research for both retail and institutional investors, and prime brokerage.

Job Description

• Handle enquiries relating to Maybank Securities accounts and provide high level of service to clients.
• Monitor all inbound communication channels including WhatsApp, email and phone to ensure timely response to clients.
• Where appropriate, educate the client base on our services.
• Recognize recurring issues or feedback patterns to help improve products, services, or processes.
• Handle customer complaints and queries efficiently, aiming for a quick resolution to ensure customer sati...