Analyst/Associate, Dealing Assistant

About Maybank Securities
Maybank Securities, a leading brokerage and investment bank with a reach extending across ASEAN, the UK and the US, offers a comprehensive suite of services. These include corporate finance & advisory, navigating debt and equity capital markets, derivatives trading, brokerage and research for both retail and institutional investors, and prime brokerage.
Job Description
Handle enquiries relating to Maybank Securities accounts and provide high level of service to clients.
Monitor all inbound communication channels including WhatsApp, email and phone to ensure timely response to clients.
Where appropriate, educate the client base on our services.
Recognize recurring issues or feedback patterns to help improve products, services, or processes.
Handle customer complaints and queries efficiently, aiming for a quick resolution to ensure customer satisfaction and loyalty.
Work with internal stakeholders (e.g., custody, credit, finance etc.) to r...