Job Description
The Adjustment Adjudicator plays a critical role in ensuring the timely and accurate processing of Health & Dental claim adjustments, while supporting complex escalations that directly impact customer outcomes. By resolving issues efficiently and improving the accuracy of claim decisions, this role actively supports Manulife’s purpose to .
In this role, you will develop deep expertise in claims systems and adjudication practices, while collaborating closely with cross‑functional partners across the Canadian Division and global operations. This opportunity offers meaningful exposure to complex claim scenarios, continuous learning, and the ability to make a tangible impact on the customer experience.
Position Responsibilities:
Process Health & Dental adjustments, including stop payments, cheque reissues, system updates, exceptions, and retroactive claim reviews.
Investigate claim issues from internal partners and resolve escalations with str...
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