Analytics Developer

Are you passionate about transforming data into actionable insights? As a Power BI Developer, you'll play a pivotal role in our data-driven journey. Your expertise will bridge the gap between raw information and strategic decision-making.

Data Visualization and Reporting:

• Create compelling Power BI reports and dashboards.
• Collaborate with business stakeholders to understand their data needs and translate them into effective visualizations.
• Ensure data accuracy and consistency across reports.

BPO Metrics Proficiency:

• Leverage your understanding of BPO (Business Process Outsourcing) metrics:
• Average Handling Time (AHT)
• First Call Resolution (FCR)
• Service Level Agreement (SLA) Compliance
• Customer Satisfaction (CSAT) o First Reply Time (FRT)
• Chat Concurrency
• Attrition
• Shrinkage
• Analyze call center data and operational efficiency

T-SQL Expe...