Animal Health Customer Care Representative

Join Boehringer Ingelheim Canada as an Animal Health Customer Care Representative in Burlington, Ontario. This hybrid role requires delivering exceptional service to veterinary clients in both French and English.
You will play a pivotal role in maintaining high customer satisfaction levels while handling inquiries and resolving issues in a timely manner. Collaborate with various internal departments to ensure a smooth process for all customer requests in the Animal Health sector.
Key Responsibilities:
• Provide bilingual customer support for inquiries
• Process returns, product complaints, and service requests
• Maintain customer data and pricing accurately
• Facilitate communication between clients and internal teams
• Ensure timely responses and consistent product delivery
Requirements:
• Preferably a university degree or post-secondary education
• Minimum of 2 years in a sales or customer service role
• Bilingual French/English skills mandatory
• ...