AO6 Professional Support Team Leader

The Digital Customer (Smart Service Queensland) team within the Department of Customer Services, Open Data and Small and Family Business (CDSB) provides digitally enabled whole-of-government services to the Queensland public through multiple channels including phone, chat, counter and online. This stream brings together technology, development, products, design, engagement, and operations to deliver simpler connected services.

As the Professional Support Team Leader (Homeless Hotline), you will: 

Provide advanced client-focussed telephone social services using solutions focussed and other cognitive behavioural or strengths-based counselling techniques. 

Lead the telephone-based human/community support and referral services delivered to members of the public (including people directly experiencing homelessness and other hardship-related issues).

Develop and implement a coaching/supervision framework for team members in response to the delivery of high i...