Job Description
Job Purpose: This role supports the APAC Service Operations teams by driving strategic initiatives across three core pillars: Customer Centricity – Enhancing customer experience through operational improvements. Change Management – Leading and supporting transformation efforts. Strategic Integration – Aligning regional and global initiatives for cohesive execution.
The role involves close collaboration with senior leaders across multiple functions (Operations, Network, Technology, IT, Data & Analytics) to identify capabilities, dependencies, and impacts. It focuses on the full end‑to‑end operations interaction, refining strategic requirements and benefits to prioritize and execute initiatives such as claims workflow transformation, process automation, and broker/client engagement enhancements.
A cross‑functional connector, this role acts as a bridge between APAC and global teams, ensuring alignment and integration of strategic efforts....
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