API Support Engineer

💼 Job Description

We are looking for an Advanced Technical Support Specialist to support clients in implementing, troubleshooting, and optimizing tracking, APIs, and backend integrations.

This role requires a strong mix of technical expertise, problem-solving skills, and client communication, focused on ensuring accurate campaign tracking and data flow across platforms.

🔧 Key Responsibilities

• Serve as the first point of contact for clients via chat, email, and ticketing systems
• Troubleshoot issues related to:
• Tracking tools (TikTok Pixel, SDKs, server-to-server integrations)
• API integrations and event tracking
• Analyze API requests/responses and debug server-side events to ensure accurate data flow
• Write and execute SQL queries to extract and validate campaign data
• Investigate and...