App Support Intmd Analyst

The Apps Support Intmd Analyst is an emerging professional who independently handles problems and resolves Production issues.

They apply analytical thinking and data analysis skills, with attention to detail when performing analysis.

The analyst deals with diverse issues with significant business importance and clearly communicating production information.

Their work directly impacts application stability

Responsibilities:

Provide production application support for users of Citi Applications.

Offer short-term resolutions and collaborate with technology partners for long-term remediation.

Drive the communication bridge between users/traders, internal technology groups, and vendors.

Participate in disaster recovery testing.

Participate in Application Release Management (development, testing, deployment),perform post-release checkouts and Conduct root cause analysis

Work with development teams to prioritize bug fixes an...