Apparel Product Developer/Merchandiser -> Customer Support Specialist

ONLY APPLY IF YOU HAVE 2+ YEARS OF APPAREL PRODUCT DEVELOPMENT OR MERCHANDISING

Rechain is a B2B SaaS Product Lifecycle Management (PLM) platform used by fashion, footwear, and accessories brands across the US, UK, and EU to manage their product development process — from tech packs and BOMs to sampling, sourcing, and production handoff. We work with 100+ mid-market brands and are growing fast.

We're hiring our first Customer Support Specialist in Portugal, with a clear path to grow into a Customer Success / Onboarding role within 6–12 months. The ideal candidate is a product developer or merchandiser who has worked for a factory.

The Role

You'll start by being the first line of response for our customers — fashion brand teams (designers, product developers, merchandisers, production managers) who hit a question or issue while using Rechain. Once you've mastered the product and the customer base, you'll progressively own onboarding new...