(AppFolio/Buildium) Maintenance Coordinator

You must be able to work 9a - 6p EST .

Responsibilities

• Takes initiative, leads projects from start to finish, and solves problems on their own.
• Responsible for completing projects from start to finish, solving problems on their own, and making recommendations for improvement to leadership.
• This person is the final internal decision‑maker before founders.
• This person is accountable for client confidence during maintenance issues.
• Will lead daily SCRUM meeting with the MX Team.
• Will provide monthly reports on Maintenance for each client to be sent to Clients.
• Will lead weekly meeting with Founders reporting on the activities within MX.
• Formal 1:1 ownership with all Maintenance Coordinators or Team supporting Maintenance.
• Will understand each of our Clients' Maintenance needs and ensure the SOPs are followed.
• Will conduct daily spot checks on all clients' MX acti...