Application Analyst

Application Analyst Job Description:
The Application Analyst is responsible for providing resolution to our customer issues that come in via phone call or email that cannot be resolved on the first pass.

Responsibilities:

• Identifying Issue Trends: The Application Analyst is the first person to identify an issue once it's been validated as a true issue. They are responsible for troubleshooting if an issue is a reoccurring issue or an isolated issue.
• Working interdepartmentally: Depending on the type of issue, the Application Analyst may need to work with EDI on file transmission, configuration consultants, Account Managers, to help resolve reported issues.
• Problem Solving: The Application Analyst should be able to analyze issues accurately to create a logical and effective course of action for issue resolution.
• Communication: The Application Analyst should be able to effectively communicate root cause analysis to appropriate audience ...