Application Engineer

Job Position - Application Engineer / IT Systems Support Analyst
Company: RiDiK Pte Ltd
Experience - 5+ Years
Location - Manila, Philippines
Job Summary
We are looking for an experienced Application Engineer / IT Systems Support Analyst to support, maintain, and enhance internally developed and vendor-based applications. The role focuses on application support, troubleshooting, system performance monitoring, and collaboration with development and DevOps teams to ensure stable, secure, and scalable application services.
Key Responsibilities
Provide L2/L3 technical support for internally developed applications and third-party software.
Monitor application performance, availability, and reliability.
Troubleshoot software issues and coordinate fixes, patches, and upgrades with development teams.
Manage application installations, configurations, deployments, and releases.
Perform functional, integration, and UAT testing.
Document support procedures, troub...