Application Engineer (ServiceNow Performance Analytics and Reporting)

Skills

• ServiceNow Modules Familiarity (ITSM)
• Reporting and Dashboard Creation
• Data analysis/visualization
• Key performance Indicator Development

Key Responsibilities

• Develop and maintain ServiceNow Performance Analytics solutions, including scorecards,breakdowns,and time-series visualizations.
• Design and build interactive dashboards and reports tomonitorperformance and support businessobjectives.
• Analyze datatoidentifytrends, patterns, and performance gaps within various ServiceNow modules.
• Define and set up thresholds,targets, and alerts to provide real-time visibility and predictive forecasts.
• Collaborate with business analysts, process owners, and IT teams to capture requirements and ensure alignment with organizational goals.
• Ensure data integrity,governance, and adherence to best practices for scalability and accuracy.
• Communicate findingsa...