Application Helpdesk

JOB DETAILS

Helpdesk Management

• Serving as the first point of contact between customer and the company.
• Responding to inquiries and resolving between hardware or software with the user issues in a fast and professional way following with the standard help desk procedures.
• Track, route, log and redirect problems to correct resources.
• Responsible for the requests for application issues assistance in person, via phone, chat, or email.
• Walk customers through problem solving process.
• To identify and escalate situations requiring urgent attention.
• To inform management of recurring problems.

Training and Support

• Assist to update training manuals for new and revised software and hardware.
• Update customer data and prepare activity reports.

General

• To perform other duties at the discretion of superior and/or management.

REQUIREMENTS

• Po...