Application Production Support Engineer (P&L Support Team)

We are seeking a skilled and motivated Application Production Support Engineer to join our IT P&L Support team.

This role is critical to ensuring the availability, stability, and performance of key business applications that support Front Office (FO) and Middle Office (MO) trading activities. You will be responsible for resolving incidents, supporting users, and maintaining application integrity in a high-pressure, real-time environment.

Key Responsibilities

Incident Management

• Respond to and resolve application-related incidents and service requests
• Troubleshoot and diagnose issues, escalating when necessary
• Ensure timely resolution to minimize business impact and downtime

Problem Management

• Identify recurring issues and document them appropriately
• Perform root cause analysis (RCA)
• Collaborate with teams to implement lon...