Application Specialist for Telecom OSS Data Mediation(IBM SevOne, Appliance)

Role: Application Specialist for Telecom OSS Data Mediation (IBM SevOne, Appliance)
Location: Helsinki, Finland
Employment type: Full-time
Experience: 6+yrs
Key Job Responsibilities:
Monitor application health (SevOne appliances, Netwiser modules, PHP components); triage incidents and resolve application-level issues.
Ensure accurate collection and processing of call traffic volumes, quality metrics, and trend data for national and international routes.
Maintain and enhance PHP-based components for mediation, reporting, and UI customization
Support integration with OSS/BSS systems for Service Assurance workflows and reporting.
Follow ITIL processes for Incident, Problem, and Change management
Perform Root Cause Analysis (RCA) for recurring problems and implement preventive measures.
Experience & Skills Requirements:
Must have:
Hands-on experience with IBM SevOne appliances for performance and QoS monitoring.
Strong PHP scripting skills for medi...