Job Description
QualificationsPREVIOUS EXPERIENCE IN A CALL CENTER ENVIRONMENT.Customer Service Oriented with demonstrated ability to show empathy.Excellent written and verbal communication skills.Must be patient and inclined to help others.Detail oriented.Ability to achieve high productivity and quality standards.Proficient working knowledge of Windows OS, Internet, and associated software.Bilingual - English/Spanish a plus.ResponsibilitiesCompletes the online application for the claimant.Asks a series of personal medical questions.Uses several systems to complete the process: website, internal, and order management systems.Demonstrate empathy, compassion, and patience.Maintain confidentiality of sensitive information.Meet productivity and quality goals.Use of call management software to answer calls, adhere to specified schedule, and breaks.ShiftMonday to Friday 10:00 AM - 7:00 PM (nine-hour shift, with flexibility among 8:00 AM - 5:00 PM, 9:00 AM - 6:00 PM, or 10:00 AM - 7:00 PM).
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