Application Specialist – LATAM

Application Specialist is a key role on the Service Teams that supports the client’s Teamwork environment and daily operations to ensure success on the Teamwork platform.

Job Duties and Responsibilities

• Assess client requirements to determine and design proper retail/POS workflows.
• Configure and maintain CHQ and mobile applications to support retail and integration requirements and workflows
  • This includes all settings, server and application updates/upgrades, and routine maintenance
• Creates and maintains documentation and support client workflows and modifications to workflows
• Provides UAT Support to clients and internal teams for POS/Retail workflows and Integrations as needed • Ad hoc client training
• Documenting, reporting, and escalating Development Support (DS) issues through the proper channels and processes
• Monitor open support tickets to ensure movement and proper escalation, a...